Frequently Asked Questions (FAQs)

Getting started

Q: Do I need to create an account on 888 Lots?

A: Yes, in order to view all of our offers and features you need to be a registered member of 888 Lots. With our free basic membership account, you can view all of our offers and features on our platform.

Q: How can I buy from 888 Lots?

A: In order to buy from 888 Lots you need to first become our customer.

Q: How do I become a customer?

A: To start doing business with us you need to download, fill out and submit our customer application form. You can head over to our "Become a Customer" page and follow the steps on the following address: become 888 Lots customer.

Q: Do you require a resale certificate?

A: Yes, in order to work with us you need to have a valid resale certificate unless you live outside U.S. If you are an international customer you will have to provide a valid business registration from your country instead. You can find more information about the certificate and how to get one, from our detailed blog post - What is a resale certificate and how to get one.

Payment

Q: What type of payments do you accept?

A: We accept all major credit cards as well as PayPal and Behalf payments.

Q: What is Behalf?

A:Behalf is a financing company that offers credit to our customers. They pay us for the merchandise you buy and you pay them on your own terms. It works very similarly to a credit card. You can find more info about them on their official website - Behalf.

Q: Is there a credit card limit on purchases?

A: Yes, the Starter subscription plan allows credit card payments of up to $7500 per 30 days, while the Lots Newbie and Lots Master plans allow credit card payments of up to $15,000 per 30 days.

Q: What if I want to place an order exceeding the maximum day amount?

A: There is no maximum amount per day.

Q: Can I use more than one payment method to pay for a transaction?

A: No, we can only accept one method of payment per order/transaction. However, you can create separate shopping carts on the site and check out using more than one method.

Q: When is my payment due?

A: Payment is due at the time of checkout.

Q: Is there a penalty if I don't make my payment on time?

A: No.

Q: Is your payment processing secure?

A: Yes. We use SSL (secure socket layer) technology to encrypt and keep your personal and financial data safe during the entire process of doing business with us.

Q: Can I pay for more than one transaction at once?

A: Each transaction requires a payment. Multiple transactions require multiple payments.

Your Account

Q: Can I access previous orders in My Account?

A: Yes, we have a specially dedicated section on our platform called Orders. It keeps all your previous purchases, along with shipping information and payment status.

Q: How do I change my user ID?

A: Your user ID is your email. Since your account is linked to your email it’s not possible to change it. You would have to register a new email address and send a message to your sales rep.

Q: What do I do if I forget my user ID and/or password?

A: our user ID is your email, and if you forget your password you can reset it by clicking on the “Forgot Password” button on the login page.

Q: Where do I manage my profile?

A: You can manage your profile from the "Profile" menu on our platform.

Fees/Subscription Plans

Q: What does it cost me to buy on 888 Lots?

A: It’s free to buy Lots. We do have 2 paid subscription plans that get you access to more merchandise and other services.

Q: Do you offer subscription plans?

A: We have 2 subscription plans for $48.88 and $88.88 per month. Those plans offer discounted shipping and services and access to more merchandise.

Inventory

Q: What is the inventory condition?

A: Brand new with a minimum of 90% giftable condition unless otherwise stated in the manifest.

Q: What Ebay sellers section includes on your website?

A: It includes items that are restricted for sale on America's largest online retailer. These items however can still be put for sale on Ebay or any other e-commerce platform.

Q: Are your pallets manifested?

A: Yes, our pallets come with fully detailed manifests containing helpful information like product images, product descriptions, condition, sales rank, review rank, pricing, discounts and more. It gets updated daily from a live data feed we have with America's largest online retailer.

Q: Do you sell individual items?

A: Yes, we do. There is no minimum order as long as you buy the full quantity of any particular SKU.

Q: What's the condition of refurbished items?

A: Refurbished items have been professionally tested for functionality and are in great working and cosmetic condition ( unless otherwise stated).

Q: Where does your inventory come from?

A: Our merchandise comes directly from America's largest online retailer's FBA Centers around the country. It is classified as “Brand New Third Party Sellers Lost and found" merchandise.

Q: Can you provide a chain of custody for your merchandise?

A: Yes, we are one of the few companies in the liquidation business that can provide a chain of custody in case you need one.

Q: What types of products does 888 Lots offer?

A: 888 Lots offers a broad range of products grouped in more than 30 categories and types of Lots.

Inventory Conditions

Q: What do you mean by Brand New?

A: Brand new is an item with a box that has never been opened or used.

Q: What do you mean by Like New?

A: Like new is an item that comes with or without a box that might have been opened or used but one that is in perfect retail condition.

Q: What do you mean by Box Damaged?

A: Box damaged is an item in perfect retail condition that comes with a damaged retail packaging.

Q: What do you mean by Used?

A: Used is an item that is in a good working condition and comes with or without a box.

Q: Do you have other type of conditions?

A: All of our current item conditions are described explicitly on the website.

Customer Base

Q: Do you work with international customers?

A: Yes, we do work with international clients. We work with officially approved Prep and Ship companies to help you source inventory from us.

Q: Can I still buy from you if my business is based outside of the United States?

A: Yes, you can. In order to that, you will have to choose some of our approved prep and ship companies to help you manage your shipment and submit any business document you have from where your business is located.

Prices

Q: Are prices negotiable?

A: Yes, the price on every lot, branded lot and premium lot can be negotiated.

Q: Can I negotiate the price of a Lot or only the price of individual items?

A: You can negotiate the price of our lots, individual items price is non-negotiable unless you group them in a custom lot.

Taxes

Q: Do I have to pay sales tax or any other taxes on my purchases?

A: No. Since we require an active resale certificate to open the account, we do not charge or collect sales tax.

Types of Lots

Q: What type of lots do you have available?

A: Currently we have standard lots, branded lots, eBay/flea market lots, fixed priced lots, premium lots, premium gold lots and custom lots.

Q: What are Fixed price lots?

A: Fixed price lots are highly discounted lots the prices of which are not open for negotiations.

Q: What are Branded lots?

A: Branded lots are lots that contain different items from the same brand.

Q: What are Premium lots?

A: These lots are deliberately selected to include items of higher value - higher ranked items and higher average seller price.

Q: What is Lot of the Day?

A: This is a specially selected lot that sells for a very low price and has a very high MSRP value. Additionally, it has a flat shipping rate of $8.88. It is available once a day at 12:00 EST.

Q: Can I make my own custom Lot?

A: Yes, you can select the items you like the most and consolidate them into your own custom lot.

Shipping & Delivery

Q: Who is responsible for shipping and/or shipping costs?

A: Customer is responsible for shipping cost, but we handle the shipment from our warehouse to your door. For Lots, We offer a flat $8.88 per box shipping rate for customers that have signed up for our Master membership. For Individual items and all other shipments, shipping is calculated based on weight and size of the shipment.

Q: How do I get a shipping estimate?

A: When you place any item on to the shopping cart the shipping will be calculated for you.

Q: May I arrange my own shipping?

A: Yes, you may arrange your own shipping.

Q: Can I consolidate my shipment?

A: If the orders are placed within the same day then we can. We always try to find the most economical shipping methods.

Q: How long will it take for me to receive the items?

A: We process and ship most orders within 24 hrs. Some orders may take longer to prepare based on the size and the quantity of the order.

Q: How do I check the status of my shipment?

A: You can check the status of your shipment in our Orders section.

Q: Can you ship to my country?

A: We only ship goods within the domestic 48 States ( Hawaii and Alaska may incur additional fees).

Q: Do you ship to residential addresses?

A: Yes, we do ship to residential addresses.

Q: Where can I find my order number?

A: You can find your order number in our Orders section. If you see any difficulties finding it, just head over to the Orders menu on the top of the navigation.

Inventory notifications

Q: How can I be notified of specific items or product categories for sale?

A: You can be notified by subscribing to our email notifications. Once subscribed, you will get an instant notification when a new Lot or product becomes available.

Q: How do I add items to my watchlist?

A: Look for Watch this Lot and set the slider underneath it on On.

Q: When and how often is the Lot of the Day listed?

A: The Lot of the day is available once a day at 12:00 EST. You can subscribe to get an email notification 30 minutes before its release.

Q: How many emails per day will I receive if I sign up for notifications?

A: It depends on how many lots or individual items you have signed up to be notified for.

Additional Services

Q: What value-added services does 888 Lots offer?

A: 888 Lots offer a number of value-added services such as ScanPower, FB8 Calculator, Behalf financing, FBA program, Restriction checking, The Negotiator among many others.

Q: What is Detailed manifest?

A: Each Lot on our system comes with a detailed information about the items it contains. Outlined are the quantity, condition, ASIN, America's largest online retailer Best Seller Rank, Customer rating and America's largest online retailer price as well as the MSPR and estimated profit of each individual item.

Q: What is Jungle Scout ?

A: Jungle Scout helps you make decisions based on actual data, not intuition. You can see the monthly sales estimate provided by Jungle Scout on our platform.

Q: What is ScanPower?

A: ScanPower is a unique tool that gives the most complete live pricing data, bringing online sellers more profit in less time. Thanks to our partnership you can request a lot evaluation provided by Scan Power.

Q: What is FB8 Calculator?

A: It gives you a complete breakdown of the whole profit. It's an innovative tool that calculates and compares estimated net profits for orders fulfilled by either yourself or Az.

Q: What is Watch alerts?

A: With a simple click of the mouse you can easily turn on email notifications to keep you up to date with any new information on our website be it a price drop or a new Lot.

Q: What is Bulk uploader?

A: We know that time is a valuable asset to your business. This is why we've developed a tool called Bulk uploader. With a simple click you can easily upload all items ordered from 888 Lots straight to your America's largest online retailer account ready for sale and in addition you can reprice them directly from your 888 Lots account. More information about the Bulk Upload and how it works you can find on our blog - Introducing The New Redesigned Bulk Upload Feature.

Q: What is Price History Tracker?

A: A tool that gives you the key to success. Our unique and innovative platform offers you a detailed information about how the price of a particular item has changed over time. Pick a month and there you have it. Exclusively developed by our team for better buying decisions.

Q: What is Behalf financing?

A: Behalf offers a service that is especially useful for small and medium-sized American businesses. Thanks to Behalf financing, the process of receiving a credit for ecommerce business has never been easier.

Q: What is FBA Program?

A: Fulfillment by America's largest online retailer (FBA) is a well known acronym among e-commerce entrepreneurs around the world. The beauty of this program is that it allows anyone with a computer to manage and run an online business without the need for any overhead expense such as warehouse space, bills, employees, insurance, etc.

Q: What is Restriction checking?

A: 888 Lots is proud to be the only platform that provides its customers with the opportunity to check if a product falls within the America's largest online retailer restricted list before even purchasing it.

Q: What is the Negotiator?

A: 888 Lots gives your business a boost and profound insights through the use of a number of smart tools among which is the Negotiator Tool. It gives you the opportunity to negotiate the price of both standard and premium Lots (including branded Lots).

Refunds & Disputes

Q: Can bought inventory be returned/refunded?

A: Only under certain conditions can a refund be issued for a lot or some items of a lot. Contact your salesman for more information.

Q: How can I file a dispute?

A: In order to get our RMA form and file a dispute, please get in touch with your sales representative.

Help

Q: What should I do if I run into an issue?

A: You can contact us at anytime and for any issues you might run into. You can head over to our contact page.

Q: How can I contact 888 Lots customer service?

A: You can contact one of our customer service representatives by going to our Helpdesk section.

Confidentiality

Q: Is my information safe?

A: Yes, all submitted data is confidential and safe with us. We use SSL (secure socket layer) technology to encrypt and keep your personal and financial data safe during the entire process of doing business with us.

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